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    "Our Customers
    Come Third. "
    "AnswerPlus
    receptionists have
    proven their proficiency
    at handling life and
    death calls... "
    "AnswerPlus has a
    positive ‘can do’
    attitude..."
    "We pay AnswerPlus a
    fraction of what it
    would cost to hire our
    own in-house
    order-takers... "
    "We commend
    AnswerPlus for the
    excellent service they
    have provided our
    company for the past
    nine years."
    "Thank you for your
    outstanding response
    and support during the
    industrial fire and
    subsequent closure
    of our offices... "
    "Because of the care,
    attention to detail,
    technology and
    knowledge that
    AnswerPlus provides... "
    "AnswerPlus understands
    that our company’s
    credibility and commitment
    to our customers/clients
    is most important... "
    "Our office is such that
    we have ever changing
    demands, and I am pleased
    that I have found a service
    up to the challenge
    of meeting our needs. "
    "We wouldn't hesitate
    to recommend
    AnswerPlus to any
    company requiring
    communication and
    monitoring support... "
    "AnswerPlus has
    contributed to Enbridge
    Electric’s success as
    Ontario’s leading smart
    submetering provider."

    Remote Reception you need from AnswerPlus

    AnswerPlus is a 24/7 remote reception centre that handles all of the phone-related tasks for businesses when their calls begin to overflow. Their award-winning staff is dedicated to making your work life easier when they talk to your customers. With the help of remote reception, you can have peace of mind in knowing your customers won’t hang up and call a competitor.

    AnswerPlus is a unique remote reception centre because it holds the belief that their customers must always come third to guarantee the best service to their customers’ callers. AnswerPlus’ first priority is to make their Customer Service Receptionists (CSRs) feel valued in their workplace. A lot of effort is put into giving the CSRs a great working environment including extensive industry training. AnswerPlus only hires individuals with good voices and exceptional personalities to handle their remote reception services to ensure you’re getting the best receptionist available to front your business. The second priority is treating the customers’ callers with courtesy. When the CSRs make the callers feel valued, then AnswerPlus’ clients will be satisfied with them handling run-off calls for their business.

    Some of the remote reception services that AnswerPlus offers to their clients include:

    • Off Premise Reception – when your customers call, our CSRs give a pleasant greeting and assist them by transfering them to their designated line. If the desired individual is not available detailed messages are taken for you to later respond to.
    • Emergency Response – when a disaster strikes, AnswerPlus’ Emergency Response Team collects important information and relays it to your on-call personnel for fast action.
    • Dealer Locate – using any database, the CSRs will direct callers to the nearest location where they may purchase products and/or services.

    To make sure that any person may use their remote reception services, AnswerPlus is available in multiple languages so your customers may speak to our CSRs in their preferred language.

    AnswerPlus.ca

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