AnswerPlus MVP

Press Room

  • >> Articles
  • >> In the News
    • CALL 1-866-615-3433
    "Our Customers
    Come Third. "
    "AnswerPlus
    receptionists have
    proven their proficiency
    at handling life and
    death calls... "
    "AnswerPlus has a
    positive ‘can do’
    attitude..."
    "We pay AnswerPlus a
    fraction of what it
    would cost to hire our
    own in-house
    order-takers... "
    "We commend
    AnswerPlus for the
    excellent service they
    have provided our
    company for the past
    nine years."
    "Thank you for your
    outstanding response
    and support during the
    industrial fire and
    subsequent closure
    of our offices... "
    "Because of the care,
    attention to detail,
    technology and
    knowledge that
    AnswerPlus provides... "
    "AnswerPlus understands
    that our company’s
    credibility and commitment
    to our customers/clients
    is most important... "
    "Our office is such that
    we have ever changing
    demands, and I am pleased
    that I have found a service
    up to the challenge
    of meeting our needs. "
    "We wouldn't hesitate
    to recommend
    AnswerPlus to any
    company requiring
    communication and
    monitoring support... "
    "AnswerPlus has
    contributed to Enbridge
    Electric’s success as
    Ontario’s leading smart
    submetering provider."

    AnswerPlus Wins CAM-X Award of Excellence for 16th Year

    AnswerPlus of Hamilton, ON has been honoured with the exclusive 2010 Award of Excellence for the sixteenth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. AnswerPlus was presented with the award recently at the CAM-X 46th Annual Convention and Trade Show held at the Hard Rock Hotel & Casino, Las Vegas, NV

    Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 21st year.
    “Participation in the AOE helps create a focus on service quality that runs levels deep throughout an organization and not just during the program period, but each and every day of the year. This translates into satisfied customers and allows everyone, at all levels, to take pride in their personal participation as well as in the company as a whole. And in a service industry, nothing builds employee confidence more than positive feedback from satisfied customers.” says CAM-X President Gary Blair. “We congratulate AnswerPlus for their achievements.”

    Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.

    Now a sixteen-time winner AnswerPlus earned the Diamond Award for sixteen consecutive years. CAM-X extends its congratulations to the staff of AnswerPlus on their proven TOP TEN quality service to their customers.

    View PDF

    AnswerPlus.ca

    © 2011 Answerplus