Our Customers Come Third

At AnswerPlus we continue to believe that in order to provide our customers with the highest level of call centre service we must put them last.

As the “voice” of our customers, our Customer Service Receptionists (CSRs) come first. They must be treated fairly and with dignity, given the training and tools to do their job, they must be compensated well, encouraged, coached and supported.

As the “judges of our success” we put our customers’ callers next in line. Our value to our customers can only be measured by our response time, accuracy, courtesy, and overall service to their callers.

Finally, we are dedicated to treating our clients honestly, fairly and ethically, ensuring that our rates are competitive and that we always deliver on our promises and commitments.

Our Core Purpose:

To contribute to our customers’ success by delivering a warm and professional response to their customers

Our Core Values:

Respect and admire the people we work with
Wow the caller
Think like the Customer
Be passionate about making a difference
Set the bar high!

Our Guiding Principle:

Always do the right thing, regardless