At AnswerPlus, our reputation as a leader in our industry is achieved by demonstrating one of our most important core values every day: setting the bar high! Our ability to not only meet but exceed the expectations of our callers is a direct result of the sound judgment, empathy and knowledge of our company’s greatest […]
In business, communication is an effort to give and receive information about what people want us to do and what we expect from them. Effective communication can only be ensured if the message conveyed is clearly understood and comprehended by the person receiving it.
Have you ever had a customer service experience where you came away thinking “If that was my company, I would never, ever speak to, or treat, my customers that way!” Most of us have and at AnswerPlus one the key strategies that we use to provide exceptional customer service is to put ourselves squarely in the shoes of the person calling in.
Many small businesses are beginning to realize that relying on an automated voicemail system for calls they can’t answer isn’t the best idea. On the surface, voicemail seems to be cheaper than using an answering service, but approximately 70 percent of the time, customers who are greeting by an automated answering system simply disconnect without leaving a message.
Just about anybody can relate to having had a poor customer service experience at one time or another. Whether it was due to poor communication, lack of product knowledge or simply the inability to resolve an issue, negative experiences are what customers and clients will remember most and they can have a direct impact on a company’s reputation and their bottom line; even before a caller picks up the phone.
In every business one of the most important deliverables is a high customer experience. In order to achieve that each branch within a company must ensure that they are delivering service which is consistent with the expectation of the brand. If there is one branch which falls below the average, it can severely impact the image of a company. It is imperative that the service be universal and that also means that your answering service should be too. There are multiple benefits that come with using a single Call Centre for a national company.
Motionball is a not-for-profit organization that builds awareness and raises funds for the Special Olympics Canada Foundation (SOCF), targeting a “next generation” of supporters – Canada’s professional crowd who are not defined by their age but rather their mind-set. Support and Donate to #nogoodway here I was taken today by the #nogoodway movement that swept […]