Customer Service Tip: Sp3lling C0unt5

In customer service spelling counts !

In a world where details count, not double checking your spelling can be all it takes to lose a customer.

Let’s be honest here. Many of us have become a bit too dependent on spell check. We write an email or a report, and if we don’t see the red underline we assume everything is good. Of course, as often is the case, it isn’t and we only notice that we spelt a word incorrectly  after we have hit the send button.  Unfortunately, once you hit the send button there is no getting it back.

1. Take your time.

It’s simple. Give yourself time to properly re-read what you have written. It may sound like a broken record at this point, but time management is everything.  When you don’t  even have the time to read over an email, how accurate do you think the spelling is going to be on your newest rush job?

2. Read backwards.

In my experience reading what you have written right to left instead of left to right  you will catch 99% of all spelling mistakes.  reading in the opposite directions encourages you to slow down and focus on each word, not the sentence.

3. Walk away for 15 minutes and come back.

Fresh eyes are going to be much better at catching mistakes. Before you hit the send button go to the washroom, have a snack, go have a coffee. Taking your eyes and mind away from what you have written for even five minutes will greatly increase your chances of catching spelling and grammar mistakes.

4. Have a coworker read it over.

Remember all the peer editing you did back in high school? It may have seemed like a waste of time back in the day, but honestly it is still one of the best tools for catching mistakes. Just make sure you have given yourself enough time to have them read it over when they have the time. Nothing is worse then pressuring someone into editing your paper, your really not going to build any bridges that way.

Incorrect spelling is easily in the top five simple mistakes that customer service professionals make. We are all guilty of it from time to time. It’s going to happen, so if it does don’t beat yourself up. We can’t take back emails, however we can prevent them from happening again.

Good luck Spelling Bees!

Filed under Answering Service.

Posted by:   In: Answering Service  

29
May
2015