Since the advent of the internet many people have switched to email and have bid handwritten letters goodbye. In fact, many of us canâ€™t even remember the last time we sent a handwritten letter to someone.
In business, email is an important tool that allows companies to communicate with their partners, customers and stakeholders. Its importance stems from the fact that it is swift, reliable and secure. In addition, you only need access to a computer and an internet connection to send an email.
When you send an email its important to maintain proper etiquette however. It is the same when you speak to someone personally, over the phone or when you send a physical letter.
Here are 3 valuable tips to keep you on track:
Avoid writing emails longer than what is needed. Reading an email is harder than reading written communication and reading a long email may be bothersome and even discourage the recipient from reading it.
Preempt questions and try to answer all of them
If you do not answer all questions asked of you in an email, you may get further mails seeking clarification. You might end up wasting your time and that of your partner or customer, spreading frustration all around.
Use correct spelling and grammar
Incorrect spelling and grammar are not only hard to read but they also give the wrong impression about your company. If you received a letter from someone pitching their company to you, with improper use of spelling and grammar, would you respond to them?
If your company needs guidance when it comes to proper etiquette when responding to emails, contact an AnswerPlus expert at 1-866-615-3433.