AnswerPlus MVP

Call Center Services

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  • >> Off Premise Reception
  • >> Health & Safety Due Diligence Services
  • >> Disaster Preparedness Support
  • >> Reception Overflow
  • >> Order Taking
  • >> e-Reception
  • >> Help Desk/Contact Centre
    • CALL 1-866-615-3433
    "Our Customers
    Come Third. "
    "AnswerPlus
    receptionists have
    proven their proficiency
    at handling life and
    death calls... "
    "AnswerPlus has a
    positive ‘can do’
    attitude..."
    "We pay AnswerPlus a
    fraction of what it
    would cost to hire our
    own in-house
    order-takers... "
    "We commend
    AnswerPlus for the
    excellent service they
    have provided our
    company for the past
    nine years."
    "Thank you for your
    outstanding response
    and support during the
    industrial fire and
    subsequent closure
    of our offices... "
    "Because of the care,
    attention to detail,
    technology and
    knowledge that
    AnswerPlus provides... "
    "AnswerPlus understands
    that our company’s
    credibility and commitment
    to our customers/clients
    is most important... "
    "Our office is such that
    we have ever changing
    demands, and I am pleased
    that I have found a service
    up to the challenge
    of meeting our needs. "
    "We wouldn't hesitate
    to recommend
    AnswerPlus to any
    company requiring
    communication and
    monitoring support... "
    "AnswerPlus has
    contributed to Enbridge
    Electric’s success as
    Ontario’s leading smart
    submetering provider."

    Help Desk / Contact Centre Answering Services

    AnswerPlus was asked to handle all claims coming in for a national insurance adjuster, capture claim details and email the data to the closest adjuster in real time, while copying info to their head office. This project was so successful that AnswerPlus was awarded a contract to place outbound calls to claimants to gauge their satisfaction with the adjuster that handled their claim.

    A Single Point of Contact for the claimants ensures consistency in the customer service experience, anytime the toll-free telephone is accessed.

    The advantages to our client:

    • Demographic Reports provided allow head office to monitor service levels among company sectors.
    • Outsourcing the first point of contact to AnswerPlus has allowed the company to concentrate on growth, marketing and acquisitions.
    • Our prompt and professional response leads to client referrals and client retention.

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