Press Room
Creating Customer Focus
by Barbara Bradbury, Answerplus
It is important that CSRs understand what is and is not acceptable, and that you are not willing to subject your customer’s callers to anything but the best customer service available.
Barbara Bradbury inducted into the CAM-X Hall of Fame
Hamilton, Ontario – November 10, 2011 – Local business leader, Barbara Bradbury, was inducted into the Canadian Call Management Association (CAM-X) Hall of Fame. Ms. Bradbury’s commitment and contribution to both the innovation and leadership of the Answering Service and Call Centre industry was applauded.
Outstanding Service Brings National Award Answer Plus Wins CAM-X Award of Excellence
Answer Plus of Hamilton, ON has been honoured with the exclusive 2011 Award of Excellence for the seventeenth consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer Plus was presented with the Award recently at the CAM-X 47th Annual Convention and Trade Show held at the Hyatt Regency, Montreal, QC.
A 24-hour Telephone Answering Service That Only Has Quality in Mind
AnswerPlus is a 24-hour telephone answering service that is devoted to handling phone calls for businesses who cannot take the calls themselves or need extra help with taking in calls during peak business hours.
Never lose a customer with a 24 hour answering service
A 24 hour answering service allows a business to continuously run smoothly even during peak times and after hours. A growing business will reach a crucial point when they will require a 24 hour answering service. A Customer Service Representative (CSR) is key to continuously take and direct calls to the right employee, whether it be during peak hours or when the business is closed.
An Outstanding Answering Service in Hamilton
AnswerPlus is an answering service in Hamilton that pledges itself to help with any business’ phone calls with the utmost in quality. Our award-winning team will handle your callers helping you to keep your business running smoothly.
First-Rate Answering Service in Toronto
When businesses use an answering service, they don’t need to worry about overwhelming phone calls. An answering service in Toronto called AnswerPlus will answer your calls with quality for the caller. Based in Hamilton, AnswerPlus has another branch of an answering service in Toronto to help many more businesses throughout the nation with their phone-related needs. Our staff members will welcome your callers to your business with their special skills.
Choose an answering service that is exceptional
The philosophy behind AnswerPlus is to treat our employees first. It’s that belief that makes our answering service top quality. AnswerPlus is an answering service that has been aiding many businesses with their on-call tasks for almost 50 years. All of our clients’ customers are treated with dignity and respect to ensure quality service.
AnswerPlus Wins CAM-X Award of Excellence for 16th Year
AnswerPlus of Hamilton, ON has been honoured with the exclusive 2010 Award of Excellence for the sixteenth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. AnswerPlus was presented with the award recently at the CAM-X 46th Annual Convention and Trade Show held at the Hard Rock Hotel & Casino, Las Vegas, NV
Hung Up On Lost Business? – The National Post
It was a long time ago, but Leif Soderholm, owner of Soderholm Maritime Services Inc., a Hamilton-based provider of water-related construction services, will never forget the time he lost a big contract, simply because he couldn’t answer a call.
“That was a painful lesson. It was 17 minutes between getting the page and finishing my bank transaction. I lost a $6,000 job because I didn’t respond immediately.”