AnswerPlus In the News

Montreal Operations Manager Receives Major Award

Montreal, ON – December 4th, 2015 – AnswerPlus Operations Manager Nora El-Ramii receives the CAM-X Donald Swift Education Endowment Award in Charleston, SC.

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Toronto Call Centre Responds to Australian Telemarketing

2015- AnswerPlus responds to telemarketing calls placed in Australia

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Hamilton Call Centre Wins National Customer Service Award

2014- AnswerPlus Hamilton has been awarded the CAM-X Award of Excellence for exceeding the high customer service standards set by the association and its membership.

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The Customer Comes Third

2014- AnswerPlus COO Dana Lloyd talks to Sticky Branding about what it is that makes AnswerPlus not only successful, but a leading resource in employee retention in an industry notorious for it’s high employee turnover rate.

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AnswerPlus wins National Award for Excellence in Customer Service

AnswerPlus Inc has been honoured with the prestigious 2012 Call Centre Award of Distinction by the Canadian Call Management Association (CAM-X). The Industry’s Trade Association for providers of Call Centre Services.

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Barbara Bradbury inducted into the CAM-X Hall of Fame

Hamilton, Ontario – November 10, 2011 – Local business leader, Barbara Bradbury, was inducted into the Canadian Call Management Association (CAM-X) Hall of Fame. Ms. Bradburys’ commitment and contribution to both the innovation and leadership of the Answering Service and Call Centre industry was applauded.

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Outstanding Call Centre Service Brings National Award Answer Plus Wins CAM-X Award of Excellence

Answer Plus of Hamilton, ON has been honoured with the exclusive 2011 Award of Excellence for the seventeenth consecutive year. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer Plus was presented with the Award recently at the CAM-X 47th Annual Convention and Trade Show held at the Hyatt Regency, Montreal, QC.

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AnswerPlus Wins CAM-X Award of Excellence for 16th Year

AnswerPlus of Hamilton, ON has been honoured with the exclusive 2010 Award of Excellence for the sixteenth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. AnswerPlus was presented with the award recently at the CAM-X 46th Annual Convention and Trade Show held at the Hard Rock Hotel & Casino, Las Vegas, NV.

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Hung Up On Lost Business? – The National Post

It was a long time ago, but Leif Soderholm, owner of Soderholm Maritime Services Inc., a Hamilton-based provider of water-related construction services, will never forget the time he lost a big contract, simply because he couldn’t answer a call.

“That was a painful lesson. It was 17 minutes between getting the page and finishing my bank transaction. I lost a $6,000 job because I didn’t respond immediately.”

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Hamilton Call Centre AnswerPlus honoured at 2009 Hamilton Business Acheivement Awards

The state of the economy was a hot topic of conversation but didn’t detract from celebrating the achievements of Hamilton’s businesses last night. The Hamilton Chamber of Commerce handed out eight awards to businesses at its 25th annual gala ceremony. “In these tough economic times, the tough get going,” chamber president Ruth Liebersbach said in her opening remarks. “We believe that the companies nominated for the Outstanding Business Achievement awards are great examples of companies that are tough.”

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Fire Up Your Team! – Panorama Magazine

Barbara Bradbury, vice president at AnswerPlus Inc., has a surprising answer when asked why the 48-year-old call centre has been such a success over the years.

The customer doesn’t come first.

Our employees have to come first. We’re selling a service and you’re only going to give good service by having good and happy people¬†she says. We probably devote 70 per cent or more of our time and resources on our employees coaching, training, monitoring. It’s all about them.

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AnswerPlus wins 2008 CAM-X Award of Excellence for the 14th year

Answer Plus Inc., of Hamilton ON has been honoured with the exclusive 2008 Award of Excellence for the fourteenth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Answer Plus Inc. was presented with the award recently at the CAM-X 44th Annual Convention and Trade Show held at the Deerhurst Inn, Huntsville, ON.

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AnswerPlus named Human Resources Hero – AnswerPlus wins 2008 HR Hero Award

The Human Resources Committee of the Hamilton Chamber of Commerce awarded AnswerPlus with the HR Hero Award, sponsored by the Hamilton branch of the Canadian Human Resource Professionals Association, at a luncheon held Friday at the Waterfront Centre. Nominated by HR Fusion, AnswerPlus was selected by the Human Resources Committee in recognition of their ongoing HR practices and guiding principles.

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CBC News Spotlight: VoIP At Work

“Our chain is growing so quickly, we’re at the point where we ask ourselves whether we look at building more brick and mortar sites and all the associated capital costs or do we go to a remote-agent model,” says Amyn Somani, vice-president of corporate services.

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Human Interaction Helps Seal the Deal – Condo Business

Differentiation in marketing today requires some innovative thinking. Developers are competing for the attention of comparison shoppers who rely on Web searches and other media to scope out the market. When not surfing the Web, these same buyers could could be checking out billboards on their commute to and from work – a behaviour that is reflected in the fact that phone-in inquiries on properties tend to peak shortly after rush hour.

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Answer Plus Spotlight in Hamilton Spectator Business Best Practices Article

Dialling customer service and reaching Singapore is a familiar experience these days, but a Hamilton call centre is fighting the exodus to Asia. AnswerPlus, started 45 years ago by Paul Lloyd’s mother, Dolly, in a janitors closet now has more than 100 employees and 600 customers at its Hamilton head office, plus a Toronto branch.

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Canadian Business Consumer Report

Ever call a company and find yourself lost in a labyrinth of phone trees? Or put on hold for extended peroid at a time? Or transferred to what those in the customer-service biz call “voice-mail jail” – a seemingly unrelated voice-mail box?” The horrors of poorly thought-through automated phone service can make the simplest of inquiries chew up valuable time.

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Customer Service Newsletter Article

Answer Plus Inc., a third-party call center based in Hamilton, Ontario, that handle emergency response, reservation, helpdesk, and order-taking calls for a variety of clients, literally tells those clients that they come last — behind AnswerPlus’s own employees and behind their clients’ customers.

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Answer Plus Inc.: The Customer Comes Third – Profit Magazine

In Paul Lloyd’s business, clients don’t come first. “Actually they come third,” says Lloyd, president and CEO of Toronto-based AnswerPlus Inc., one of the country’s leading inbound call-centre providers. “The first priority is our voice.”

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Answer Plus Wins Award For Ethics

Toronto, ON October 18, 2002 The President of AnswerPlus Inc, Paul Lloyd, was awarded the prestigious Tom Ryan Award for Ethics, Integrity, and Quality Above All at the Canadian Call Management Association (CAM-X) in Nassau, Bahamas.

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