AnswerPlus Wins CAM-X Award of Excellence for 16th Year
AnswerPlus of Hamilton, ON has been honoured with the exclusive 2010 Award of Excellence for the sixteenth consecutive year. The award is presented annually by the Canadian Call Management Association (CAM-X), the industryâ€™s Trade Association for providers of call centre services including telephone answering and message delivery. AnswerPlus was presented with the award recently at the CAM-X 46th Annual Convention and Trade Show held at the Hard Rock Hotel & Casino, Las Vegas, NV.
Independent judges are contracted by CAM-X to evaluate message services throughout Canada over a six-month period. The criteria for scoring include courtesy, response time, accuracy and overall service to their clients. If the company scores 80% or better in ALL categories, they are presented with the coveted Award of Excellence. The program is now in its 21st year.
“Participation in the AOE helps create a focus on service quality that runs levels deep throughout an organization and not just during the program period, but each and every day of the year. This translates into satisfied customers and allows everyone, at all levels, to take pride in their personal participation as well as in the company as a whole. And in a service industry, nothing builds employee confidence more than positive feedback from satisfied customers.â€ says CAM-X President Gary Blair. â€œWe congratulate AnswerPlus for their achievements.â€
Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across Canada offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.
Now a sixteen-time winner AnswerPlus earned the Diamond Award for sixteen consecutive years. CAM-X extends its congratulations to the staff of AnswerPlus on their proven TOP TEN quality service to their customers.