Barbara Bradbury inducted into the CAM-X Hall of Fame

Hamilton, Ontario – November 10, 2011 – Local business leader, Barbara Bradbury, was inducted into the Canadian Call Management Association (CAM-X) Hall of Fame. Ms. Bradbury’s commitment and contribution to both the innovation and leadership of the Answering Service and Call Centre industry was applauded.

I am deeply humbled to be counted amongst those previously indicted to the CAM-X Hall of Fame, many of whom have served as my mentors over the years. It is simply unimaginable that I should be recognized just for doing the things that I love to do, and having the opportunity to learn from some of the brightest minds in the industry along the way, said Ms. Bradbury.

Ms. Bradbury is the Vice President of Special Counsel at AnswerPlus in Hamilton, Ontario, and has been with AnswerPlus for 27 years. Ms. Linda Osip, Executive director of CAMX, Lil Lyle, President of Connections Call Centre, John Whitehead, President of Northern Communications, and Paul Lloyd, President of AnswerPlus all spoke on behalf of Barbara and her contributions. Barbara’s enthusiasm for coaching, quality of service, and employee empowerment has touched countless individuals and companies across both the United States and Canada. She is well respected, admired and revered within the industry, contributing to the evolvement and success of the call centre industry across North America, states Paul Lloyd of AnswerPlus Inc.

The CAM-X Hall of Fame was established in 2001 in order to recognize dynamic individuals whose leadership has had a positive impact on the evolution of the Telephone Answering Service and Call Centre Industry. The Hall of Fame celebrates inductees for their accomplishments, their vision, their leadership and their tireless efforts to promote, support and protect the industry.

Founded in 1964, CAM-X is an industry trade association representing Call Centres and Telephone Answering Services from coast to coast across North America who work together to share ideas, develop new technologies and network with their peers in order to continue the growth of their businesses as well as that of the industry. CAM-X members are leaders in the field offering the most progressive of solutions available in today’s call centre environment.

For more information please contact: Jennifer Ferby, jferby@answerplus.ca

905.522.4737

About Answers Plus: AnswerPlus is a 24/7, award winning, inbound call centre with offices in Hamilton, Toronto and Montreal. AnswerPlus acts as the voice of companies who have decided to outsource their incoming contact centre, phone and /or data communication, helping contribute to their clients’ growth and success.

About Barabara Bradbury: Barbara Bradbury has been in the Call Centre business since 1984 and has coached her team at Answer Plus in Hamilton to develop the customer service skills that earned them the #1 ranked call centre in North America, according to the Association of Teleservices International (A.T.S.I.).

Published in Connections, Contact Management and Customer Service Newsletter, Barbara’s background in sales and customer service and the enthusiasm she brings to everything she does has made her a much sought-after speaker at Conventions and Trade shows across North America, sharing what she has learned in the trenches about running a profitable business through ‘the delicate art’ of managing and motivating people to want to provide a level of customer service that goes beyond the expectations of her clients.

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