Help Desk / Contact Centre
AnswerPlus can provide a single point of contact for your customers to ensure consistency in the customer service experience. Our customer service experts are trained to understand your business so they can answer questions, and know when a customer issue needs to be escalated and the proper procedures for these situations.
The advantages to our clients:
- Outsourcing the first point of contact to AnswerPlus allows your company to focus on growing your business.
- Prompt and professional responses leads to client referrals and retention.
- Demographic reports allow your company to monitor service levels and make adjustments as needed.