AnswerPlus was asked to handle all claims coming in for a national insurance adjuster, capture claim details and email the data to the closest adjuster in real time, while copying info to their head office. This project was so successful that AnswerPlus was awarded a contract to place outbound calls to claimants to gauge their satisfaction with the adjuster that handled their claim.

A Single Point of Contact for the claimants ensures consistency in the customer service experience, anytime the toll-free telephone is accessed.

The advantages to our client:

• Demographic Reports provided allow head office to monitor service levels among company sectors.
• Outsourcing the first point of contact to AnswerPlus has allowed the company to concentrate on growth, marketing and acquisitions.
• Our prompt and professional response leads to client referrals and client retention.