AnswerPlus serves one of Canada’s largest hospitals with their provision of specialized nutritional products, and information about these products, to people with unique nutritional requirements. AnswerPlus provides the hospital with a cost effective solution for fulfilling orders promptly by accessing an on-line product catalog, processing client orders, and answering FAQs including allergy inquiries 24/7/365 whenever the toll-free telephone number is dialed.

The advantages to our client:

• Significant HR savings are enjoyed over hiring in-house staff.
• Huge Infrastructure savings as no real estate is required to provide a “storefront” image.
• AnswerPlus never closes, so orders can be processed immediately in all time zones.
• Instant call processing results in increased product sales.