A large property management firm often experiences call bursts when there is an issue at one of their buildings. At times like this, it is difficult to answer calls in a timely fashion, but a second receptionist cannot not be justified.

AnswerPlus handles the overflow of calls when this company’s telephone lines are busy, offering seamless reception and timely responses to 100% of callers without the hassle of adding another employee and having the desk space and telephony required for these sporadic call bursts.

The advantages to our client:

• Tenants never receive busy signals, increasing loyalty and retention.
• Our client does not lose new business prospects to the competition.
• Significant cost savings over hiring additional in-house staff