Our values

Our Customers Come Third

At Answerplus we believe that in order to provide our customers with the highest level of service we must put them last.

As the voice of our customers, our Customer Service Receptionists (CSRs) or Virtual Receptionist as they are often referred to, come first. They must be treated fairly and with dignity, given the training and tools to do their job, they must be compensated well, encouraged, coached and supported.

As the judges of our success, we put our customer’s callers next in line. Our value to our customers can only be measured by our response time, accuracy, courtesy, and overall service to their callers.

Finally, we are dedicated to treating our clients honestly, fairly and ethically, ensuring that our rates are competitive and that we always deliver on our promises and commitments.

Our Core Purpose

To become a seamless extension of our client’s business by delivering a warm and professional response to their customers, elevating their business performance and fostering growth.

Our Core Values

  • Respect and admire the people we work with.
  • Wow the caller.
  • Think like the customer.
  • Be passionate about making a difference.
  • Continuous and never-ending improvement.
  • Set the bar high!

Our Guiding Principle

Always do the right thing, regardless.

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Account Changes

To our valued customers: We wanted to provide a quick update to communicate how AnswerPlus is currently managing and addressing, the COVID-19 pandemic.    Our primary concern has been the health and safety of both our employees and our clients.  Our technology has...

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To our valued customers

To our valued customers:  With the uncertainty of the future impact of COVID-19, a lot of our customers have put in place a pandemic plan to ensure the continuity of their businesses. As part of their plan, quite a few have reached out to us to incorporate AnswerPlus...

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