Our Customers Come Third
As the voice of our customers, our Customer Service Receptionists (CSRs) or Virtual Receptionist as they are often referred to, come first. They must be treated fairly and with dignity, given the training and tools to do their job, they must be compensated well, encouraged, coached and supported.
As the judges of our success, we put our customer’s callers next in line. Our value to our customers can only be measured by our response time, accuracy, courtesy, and overall service to their callers.
Finally, we are dedicated to treating our clients honestly, fairly and ethically, ensuring that our rates are competitive and that we always deliver on our promises and commitments.
Our Core Purpose
Our Core Values
- Respect and admire the people we work with.
- Wow the caller.
- Think like the customer.
- Be passionate about making a difference.
- Continuous and never-ending improvement.
- Set the bar high!
Our Guiding Principle
Always do the right thing, regardless.
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To our valued customers: We wanted to provide a quick update to communicate how AnswerPlus is currently managing and addressing, the COVID-19 pandemic. Our primary concern has been the health and safety of both our employees and our clients. Our technology has...
To our valued customers: With the uncertainty of the future impact of COVID-19, a lot of our customers have put in place a pandemic plan to ensure the continuity of their businesses. As part of their plan, quite a few have reached out to us to incorporate AnswerPlus...
We are taking preventative measures regarding the Coronavirus (COVID-19). To date, we have zero confirmed or suspected cases of coronavirus at any of our offices, however, we have enacted the following precautions in all of our four locations: Promote and communicate...
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