Grimsby, ON (October 28, 2024) —AnswerPlus Hamilton of Hamilton, ON has been honoured with the exclusive 2024 Award of Excellence for 30 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. AnswerPlus Hamilton was presented with the Award recently at the CAM-X 60th Annual Convention and Trade Show in Tucson, AZ.
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“Your outstanding organization has demonstrated unparalleled excellence and dedication to the industry, earning them this esteemed recognition. Congratulations on a well-deserved award!” says CAM-X President Leslie Wilson.
Now a thirty-one time winner, AnswerPlus Hamilton earned the Palladium Plus Award for thirty years. CAM-X extends its congratulations to the staff of AnswerPlus Hamilton on their proven quality service to their customers.