Each year the CAM-X Awards celebrate and honour call centres and their staff across North America who lead the way in demonstrating the very best in customer service excellence. At this year’s 53rd Annual CAM-X Convention & Trade Show in Vancouver, each of AnswerPlus’ Canadian offices took home the coveted CAM-X Award for Excellence and we couldn’t be more excited!
At AnswerPlus, we look for ways to give back to our staff and, most importantly, keep them motivated to provide the best possible service to our clients and callers. From July through to September, we organized a company-wide contest “Wish Upon an AnswerPlus Star” where all our Virtual Receptionists had the opportunity to earn points which translated into ballots for a draw where 2 winners from each office would receive $500.00 towards a wish of their choice!
At AnswerPlus, we apply our Core Values to our work and interactions with callers and our clients every single day. One core value in particular sums up exactly how all of our Virtual Receptionists feel about the work we do and what we provide to every single person that contacts us: We are Passionate About Making a Difference!
We put our employees first at AnswerPlus and one of the ways we do that is reflected in one of our most important core values: Continuous training and improvement! Whether it’s ensuring everyone has been given proper training on a new account through to regular feedback and coaching sessions, we work with our CSRs, dispatchers and supervisors to ensure that our staff are knowledgeable and ready to assist our callers in the best way possible every time we answer.
AnswerPlus has always taken a unique approach to our business and part of that involves putting our employees first before anything else. By doing this, we achieve one of our most important core values on a daily basis which is respecting and admiring the people that we work with!
At AnswerPlus, our reputation as a leader in our industry is achieved by demonstrating one of our most important core values every day: setting the bar high! Our ability to not only meet but exceed the expectations of our callers is a direct result of the sound judgment, empathy and knowledge of our company’s greatest […]
In business, communication is an effort to give and receive information about what people want us to do and what we expect from them. Effective communication can only be ensured if the message conveyed is clearly understood and comprehended by the person receiving it.
Have you ever had a customer service experience where you came away thinking “If that was my company, I would never, ever speak to, or treat, my customers that way!” Most of us have and at AnswerPlus one the key strategies that we use to provide exceptional customer service is to put ourselves squarely in the shoes of the person calling in.
Many small businesses are beginning to realize that relying on an automated voicemail system for calls they can’t answer isn’t the best idea. On the surface, voicemail seems to be cheaper than using an answering service, but approximately 70 percent of the time, customers who are greeting by an automated answering system simply disconnect without leaving a message.
Just about anybody can relate to having had a poor customer service experience at one time or another. Whether it was due to poor communication, lack of product knowledge or simply the inability to resolve an issue, negative experiences are what customers and clients will remember most and they can have a direct impact on a company’s reputation and their bottom line; even before a caller picks up the phone.