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The Advantages of E-Reception

In e-reception companies outsource the profile of a front office receptionist or a secretary to a company specializing in providing reception services over the internet or the phone. When a customer calls or sends an email to your company, inquiring about services or...

Taking Help From a Virtual Receptionist

You have a good business up and running but now there’s a problem. The one receptionist handling your front office is not able to handle the call volumes, which are steadily increasing alongside the number of inbound visitors. If you are facing this dilemma,...

Best Order Taking Practices

The basics of a good order taking service include low ring time, low hold time and a zero abandonment rate. When the order taker is polite and gathers the information required to complete the order professionally, customers report more satisfaction with the...