by Answerplus | Oct 30, 2012 | Telephone Tip
As a business owner or manager, you cannot underestimate the importance of positive engagement when you speak to customers on the phone. While there are many helpful tips on telephone etiquette and customer engagement that you can use, the four listed below are hard...
by Answerplus | Oct 22, 2012 | Customer Services, Telephone Tip
It is tough to speak to difficult customers, but it can be done and done well. This may be taken care of if you are using an outsourced call center, but is critical when you have an in-house customer service The next time you are facing a volley of angry words from a...
by Answerplus | Oct 22, 2012 | Virtual Receptionists
Many small businesses may not be able to hire the services of a full time receptionist for a number of reasons. But with an efficient virtual receptionist, your clients will never be able to guess that you are a small business. You don’t need to hire a full time...
by Answerplus | Oct 19, 2012 | Telephone Tip
When you leave a message, speak slowly, especially so if you have an uncommon accent. You may have received many messages where you couldn’t understand what the person on the other line was saying. If the message is important and it cannot be jotted down...
by Answerplus | Oct 17, 2012 | Answering Service, Call Center
Offering support to clients, employees or both, help desks have become integral to businesses across just about every industry. Over the years, companies have come to realize that outsourcing their help desks can offer multiple advantages. Here are some compelling...
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