by Answerplus | Nov 29, 2012 | AnswerPlus News
If you haven’t yet hired a telephone answering service, you will definitely have a few questions. Here are some common ones answered, so you can make an informed choice. What are the different kinds of telephone answering services available? Simply put, a...
by Answerplus | Nov 27, 2012 | Customer Service Receptionist, Customer Services
Businesses are increasingly experimenting with different channels to address customer grievances and provide support. Traditional channels like email and telephone apart, social media is proving to be a popular choice. Lessons to learn from a disturbing trend Using...
by Answerplus | Nov 7, 2012 | Call Center
Over the long term, a call center can deliver immense value to a business. Apart from handling customer complaints and calls, a call center is a gold mine for business insights. With the data you collect from a call center, you will be able to identify patterns and...
by Answerplus | Nov 5, 2012 | Customer Services, Telephone Tip
There was a time when customer support was not at the top of priorities for some businesses. This skewed thinking has been replaced with a new-found respect for, and emphasis on, effective customer service in today’s competitive business landscape. There is no...
by Answerplus | Nov 1, 2012 | Call Center
Outsourcing your call center makes good business sense. A call center can handle all product/service inquiries and manage customer interactions effectively through telephone calls, email, fax and even online chats. Here are some other benefits it can offer. Save money...
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