by Answerplus | Dec 10, 2012 | Customer Service Receptionist, Customer Services
Businesses have realized that a call center can play an important role in their brand strategy. However, many businesses are unsure about how to implement call center features. Here are some call center myths and what businesses can really expect from a professional...
by Answerplus | Dec 7, 2012 | Answering Service, Call Center
Companies employ a variety of techniques to collect customer feedback, such as written forms, telephone surveys, online survey, focus groups, etc. Customer feedback does offer competitive advantages but it’s not the data that creates this advantage. Rather, how you...
by Answerplus | Dec 6, 2012 | Customer Services, Telephone Tip
The telephone interview is proving to be quite effective for companies searching for good candidates. Before prospective employees are called on-site for further rounds, the human resource department can screen the best prospects from a large pool of candidates....
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