by Answerplus | May 24, 2013 | AnswerPlus News, Customer Services
Technology has made life amazingly simple and convenient, and it’s advancements to our industry are immeasurable! But while we do rely on it regularly to provide the best service possible, we need to prepare ourselves for those moments when even the best...
by Answerplus | May 16, 2013 | AnswerPlus News, Customer Service Receptionist
The human element is invaluable to good customer service, so keep that element in high spirits. While your agents have friends, families and hobbies outside of the office to keep themselves happy and motivated, a fun outing with their colleagues to remind them why...
by Answerplus | May 8, 2013 | Customer Services
Your agents are smart, kind and skilled, but they may find themselves struggling with a particular organization or industry. Is this a problem? No. It’s an opportunity! The first step in helping an employee who is struggling (or dreading) a particular account is...
by Answerplus | May 6, 2013 | Customer Services
By: Dana Lloyd 5.3.13 What makes up great customer service? What leaves us feeling great about a product/service… so great that we want to share it with everyone? We have given this question a lot of thought and have determined that it’s not necessarily...
by Answerplus | May 3, 2013 | Customer Service Receptionist
We work on politeness, we strive for efficiency, and we celebrate culture. But if the messages we take are not accurate, then sadly, none of that matters. Everyone in the organization, from the Customer Service Receptionists (CSRs) to the trainers, supervisors,...
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