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5 Reasons Your Business Needs Live Chat

A few months ago we posted a blog about how important it is to stand out from the competition with exceptional customer service. Consumers are no longer looking for just a deal, they are on the hunt for a company they feel they can trust. So how do you communicate to...

Call Center Competes in CAM-X 2014

*Cue the rocky theme* It’s that time of year again CAM-X calls are scheduled to begin this week! Soon our virtual receptionists will call out €œI’ve just had a CAM-X call Supervisors will make notes and smile as they listen to the call. Then sure enough a...

AnswerPlus Returns to SpringFest in Toronto

    AnswerPlus is coming back to SpringFest! The date is fast approaching, we are looking forward to seeing everyone on April 10th for Springfest 2014 in the Toronto Convention Centre. This is not our first time going to SpringFest, last year Judy and Tracey...