by Radii Admin | Oct 27, 2014 | Customer Services, Team Members, Telephone Tip
The Canadian Call Management Association (CAM-X) recently awarded Brian, of AnswerPlus Toronto, the coveted “Best Call Overall†from amongst 740 blind test calls placed over a 6 month period. Only a handful of those calls scored 100% for call taking techniques,...
by Radii Admin | Oct 17, 2014 | Customer Service Receptionist, Team Members
At AnswerPlus we take welcoming new team members very seriously. Our team members stay with us for 9.5 years on average, so we try to make their first day as memorable as possible. To that end we created this quick video to help explain what it is like to be a team...
by Radii Admin | Oct 7, 2014 | Core Values, Customer Services
In 2014 providing top notch customer service has never been more important. Now more then ever potential customers are researching and reading reviews on Answering Services even before they call you. And why shouldn’t they? They have their own customers to keep...
by Radii Admin | Oct 1, 2014 | AnswerPlus News, Team Members
I am so very pleased to announce that the AnswerPlus call centers in Montreal, Hamilton AND Toronto -yes that is all AnswerPlus offices- have once again received the CAM-X Award of Excellence. For those of you who do not know, the CAM-X Award of Excellence is a...
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