by Answerplus | Nov 27, 2015 | Customer service
AnswerPlus’s very ownBarbara Bradbury is back again with her expert Customer Service tips. Instead of saying (Defensive) Try saying(Helpful) 1. I’m trying to help you. I will help you 2. I’m doing the best I can. Bear with me and I’ll resolve...
by Answerplus | Nov 20, 2015 | Dolly
“When people go to work, they shouldn’t have to leave their hearts at home.” – Betty Bender Multiple times I’ve discussed the importance that AnswerPlus puts on making sure that our employees are...
by Answerplus | Nov 13, 2015 | Call Center
The Question: Does a 24/7 inbound call center shut down it’s lines for a moment of silence? A few days ago I was speaking to a woman in line while waiting my morning coffee, ( Sad to admit, we’re both caffeine dependent…we see each other...
by Answerplus | Nov 6, 2015 | Virtual Receptionists
With Virtual Receptionists like ours, how could you not expect this? So…Remember how I mentioned that at AnswerPlus we really get into Holidays? Yeah Halloween is one of the big ones. As you can see, our programming team opt’d to not take down their...
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