by Answerplus | Apr 22, 2016 | AnswerPlus
Being Eco-friendly in a 24/7 Call Center is easy with these simple tips. 1. Do you Really Need to Print? Long gone are the days when working at an Answering Service meant writing down messages on a piece of paper. Thanks to technology, messages are digital and so are...
by Answerplus | Apr 15, 2016 | Customer service, Customer Services
Sometimes it isn’t how you say it, it’s what you say. We’ve all been there. We’ve said something the wrong way and now we sound condescending, impatient and in some cases, downright rude. With 55 plus years in the Answering Service industry,...
by Answerplus | Apr 8, 2016 | CSRs, Employees, Team Members
Being Canadian isn’t all apologies and maple syrup. I love being a Canadian. I love the beauty of the first snow fall of the year, and I love how everyone takes advantage of every sunny day in during the summer. I love the changing of the leaves and when...
by Answerplus | Apr 1, 2016 | Corporate Culture, Customer service, Customer Services, Team Building
AnswerPlus is a Canadian Answering Service built on the reputation of our employees. It is the voice of our Virtual Receptionists that our customers’ callers hear, so it is very important that our team is functioning like a well-oiled machine. So how does this...
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