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How Consistent Is Your Service?

It’s Time To Provide Your Customers The Consistent Service They Are Looking For! What do The Holiday Inn, and Tim Hortons have in common? Both recognize the value of ‘branding’ their product/service across multiple locations. Love them or hate them, at least we...

My Time In A Hamilton Call Center

“They say if you love your job you will never work a day in your life. That is the feeling I have while working here at the Hamilton Call Center.” It all started 5 months ago when I walked in on a chilly Tuesday morning in February. I was starting my final...

Virtual Receptionist Helps Suicidal Teen

I had been a Virtual Receptionist for a few months when the call came in. He said “I don’t want to live anymore.”   “I knew that working in a call center would be stressful at times but nothing could prepare me for those six words.” It...