AnswerPlus’s very ownBarbara Bradbury is back again with her expert Customer Service tips.
Instead of saying (Defensive)
|1. I’m trying to help you.||I will help you|
|2. I’m doing the best I can.||Bear with me and I’ll resolve this for you|
|3. Things take time||This may take a few minutes, I’ll be quick as I can|
|4. You’re not listening to me.||Let me help you with this|
|5. You didn’t follow our process.||Let’s go through this together|
|6. Don’t blame me!||Let me see how I can fix this for you|
|7. We apologize IF we caused you trouble.||We truly apologize for the inconvenience.|
Telephone Tip – It’s cold & flu season again!
There’s nothing more embarrassing than a cough or a sneeze that sneaks up on you when speaking on the telephone. Make sure that you have a working ‘mute’ button and be ready to use it at a moment’s notice!