AnswerPlus’s very ownBarbara Bradbury is back again with her expert Customer Service tips.
Instead of saying (Defensive) |
Try saying(Helpful) |
| 1. I’m trying to help you. | I will help you |
| 2. I’m doing the best I can. | Bear with me and I’ll resolve this for you |
| 3. Things take time | This may take a few minutes, I’ll be quick as I can |
| 4. You’re not listening to me. | Let me help you with this |
| 5. You didn’t follow our process. | Let’s go through this together |
| 6. Don’t blame me! | Let me see how I can fix this for you |
| 7. We apologize IF we caused you trouble. | We truly apologize for the inconvenience. |
Telephone Tip – It’s cold & flu season again!
There’s nothing more embarrassing than a cough or a sneeze that sneaks up on you when speaking on the telephone. Make sure that you have a working ‘mute’ button and be ready to use it at a moment’s notice!
Recent Comments