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The Business Perks of a Bilingual Answering Service
Canada’s bilingual market is growing fast. Nearly 1 in 4 businesses now offer at least one type of service in French and English. This trend…
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Work Smarter, Live Better: Practical Tips for Work-Life Balance
It’s 9 PM, and you’re still staring at your laptop screen, responding to “just one more email.” Your family dinner went cold hours ago, and…
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How To Set Up Call Forwarding
One of the most common questions we get at AnswerPlus is: “How do I forward my lines?” This guide is here to walk you through…
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The Secret to Seamless Facilities Management? 24/7 Call Answering.
Facilities management is a round-the-clock responsibility. From minor maintenance requests to unexpected emergencies, things can (and do) happen at any time of day or night. …
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Call Scripting 101: Everything You Need to Know
Have you ever called a company, only to be greeted by a stilted, robotic voice reading from a script that feels anything but helpful? We’ve…
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Paying Your Answering Service Per Call is a Major Red Flag—Here’s Why
In a world where time is money, choosing the right answering service can significantly impact your bottom line. With so many providers and pricing models…
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Handling Angry Customers: Psychology-Backed Best Practices
Angry customers are on the rise. From social media tirades to heated phone calls, consumers are becoming increasingly vocal and aggressive in their efforts to…
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How Answering Services Help Streamline Nonprofit Operations
Nonprofits are powered by people. People who care a lot. Despite often having lean teams and limited resources, the work they do makes a tremendous…
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Top Tips for Active Listening (According To Our Customer Service Reps)
Discover top tips for active listening from our expert customer service reps at AnswerPlus. Improve your communication skills with practical advice and examples.
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7 Tips for Overflow Call Handling During Peak Season
Managing call spikes during peak periods for your business can seem like the ultimate test. From home services and HVAC to hospitality, many businesses have…
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Lone Worker Monitoring: Everything You Need To Know
Have you ever thought about the invisible challenges faced by employees who work alone? June is National Safety Month, a time aimed at reducing preventable…
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How We’re Adapting to the Age of AI
When people ask me what I do, I tell them I’m in the “telephone answering service” business. “Those still exist?” is a common response that…
