-
How to Hire Top Customer Service Talent In a Tight Labour Market
Canada’s unemployment rate has fallen to an all-time low of 5.2%. This shortage has created a highly competitive job market that makes it harder to…
-
The Key to Preventing Employee Burnout? Answering Services.
Employee burnout has become a reality for many business owners in 2021. The COVID-19 pandemic has changed the way we work, communicate, and relax. If…
-
The HVAC Industry is Hot This Summer — Here’s How To Beat The Competition.
Air conditioning in the summer is pure bliss. We’ve all experienced that audible sigh of relief we exhale when we step into a well-chilled room…
-
How We’ve Grown Our Culture In 60 Years
Workplace culture. What is it? It’s more than your company mission, the colour of your uniforms, or the design of your offices. It’s what you…
-
Essential Service: How Contact Centers Maintain Business Continuity During COVID
If you’re a business owner in Canada right now, it’s likely you’ve been asked, are you still open? If your answer is yes, then your…
-
5 Effective Ways To Improve Customer Communication
Regardless of your business size or industry, customer communication matters. Here are a few actionable ways our clients have improved their customer communication while navigating…
-
How to Celebrate The Holidays (And Your Employees!) in 2020
As we enter the holidays in the midst of COVID-19, many of us are missing the little things we look forward to celebrating. While the…
-
The Real Cost of Workplace Absenteeism and How To Prevent It
Health-related workplace absenteeism increases sharply each year during the inevitable flu season, which normally starts in November. This year, in the midst of a global…
-
6 Brilliant Ways to Reduce Employee Turnover
Reducing employee turnover in the current economic climate matters more than ever. Recruiting and training new employees takes up time and money, and high turnover…
-
How to Boost Your Customer Service and WOW Callers
Providing quality customer service is about human connection. When you WOW callers you boost your customer service by showing you care through quick, easy, personalized…
-
6 Ways Answering Services Can Help You Return to Work
As Ontario enters phase two of reopening, answering services can help you return to work safely and with confidence. Many business owners are wondering what…
-
5 Ways Virtual Receptionists Benefit Small Business
Virtual receptionists. They may be familiar, but unless you’re currently using one you probably aren’t sure what this actually means. For starters, what makes them…
