-
Better Communication, Better Care: Enhancing Quality in Home Healthcare Services
Effective communication in home healthcare can have a big impact on the way clients view the quality of care they receive. Clients want to remain…
-
12 Ways to Honour & Celebrate Black History Month in 2023
Image credit: Canadian Heritage, Government of Canada February is Black History Month, a time to celebrate and honour the contributions and achievements of Black Canadians…
-
How To Prepare Your Business For The Holiday Season
The holiday season marks the busiest time of year for many businesses. With the right preparation, it can also be the most profitable time of…
-
How to Hire Top Customer Service Talent In a Tight Labour Market
Canada’s unemployment rate has fallen to an all-time low of 5.2%. This shortage has created a highly competitive job market that makes it harder to…
-
The Key to Preventing Employee Burnout? Answering Services.
Employee burnout has become a reality for many business owners in 2021. The COVID-19 pandemic has changed the way we work, communicate, and relax. If…
-
The HVAC Industry is Hot This Summer — Here’s How To Beat The Competition.
Air conditioning in the summer is pure bliss. We’ve all experienced that audible sigh of relief we exhale when we step into a well-chilled room…
-
How We’ve Grown Our Culture In 60 Years
Workplace culture. What is it? It’s more than your company mission, the colour of your uniforms, or the design of your offices. It’s what you…
-
Essential Service: How Contact Centers Maintain Business Continuity During COVID
If you’re a business owner in Canada right now, it’s likely you’ve been asked, are you still open? If your answer is yes, then your…
-
5 Effective Ways To Improve Customer Communication
Regardless of your business size or industry, customer communication matters. Here are a few actionable ways our clients have improved their customer communication while navigating…
-
How to Celebrate The Holidays (And Your Employees!) in 2020
As we enter the holidays in the midst of COVID-19, many of us are missing the little things we look forward to celebrating. While the…
-
The Real Cost of Workplace Absenteeism and How To Prevent It
Health-related workplace absenteeism increases sharply each year during the inevitable flu season, which normally starts in November. This year, in the midst of a global…
-
6 Brilliant Ways to Reduce Employee Turnover
Reducing employee turnover in the current economic climate matters more than ever. Recruiting and training new employees takes up time and money, and high turnover…
