March 2017

We are pleased to announce that Cititel has merged with Answerplus Inc., a leading answering service in Canada, with offices in Toronto, ON, Hamilton, ON and Montreal, QC.   Answerplus offers 24/7, bilingual service and has been in operation since 1961. They are pioneers in the industry and have been recognized for their consistent and superior quality of service excellence.

The primary reason for seeking a merger was because we believe that this partnership will lead to a stronger technological infrastructure and a broader spectrum of services and expertise. We were very particular with respect to finding a business with a strong culture and defined core values, which were both critical factors in our decision process.

“We are thrilled to be partnering with Cititel and are excited to be meeting and working with Cititel Customers,” said Dana Lloyd, CEO of Answerplus Inc.

For more information, please contact us at 1.866.615.3433.