by Jen Johnston | Oct 5, 2017 | Core Values, Customer Services
At AnswerPlus, we apply our Core Values to our work and interactions with callers and our clients every single day. One core value in particular sums up exactly how all of our Virtual Receptionists feel about the work we do and what we provide to every single person... by Jen Johnston | Jul 18, 2017 | Answering Service, AnswerPlus, Customer Services
Just about anybody can relate to having had a poor customer service experience at one time or another. Whether it was due to poor communication, lack of product knowledge or simply the inability to resolve an issue, negative experiences are what customers and clients... by Jen Johnston | Jul 11, 2017 | Customer Services
In every business one of the most important deliverables is a high customer experience. In order to achieve that each branch within a company must ensure that they are delivering service which is consistent with the expectation of the brand. If there is one branch... by Jen Johnston | Feb 2, 2017 | Call Center, Customer Services
Just in the nick of time, Wiarton Willie and Nova Scotia’s Shubenacadie Sam emerged from hibernation to predict an early spring for Canada! This is fantastic news for all who suffer from SAD (Seasonal Affective Disorder), a disorder that often presents symptoms in the... by Jen Johnston | Nov 8, 2016 | Answering Service, AnswerPlus, AnswerPlus News, Benefits, Call Center, Core Values, Corporate Culture, CSRs, Customer service, Customer Service Receptionist, Customer Services, Employees, Team Members, Virtual Reception
As the American people gear up to vote today, I have a few tips to help Canadians survive the American election. The first step to any survival situation is preparation! You can start by making sure you get AnswerPlus to cover your calls, then follow the steps... by Jen Johnston | Nov 8, 2016 | Answering Service, AnswerPlus Gives Back, Corporate Culture, CSRs, Customer service, Customer Service Receptionist, Customer Services, Employees, Team Members
As the American people gear up to vote today, I have a few tips to help Canadians survive the American election. The first step to any survival situation is preparation! You can start by making sure you get AnswerPlus to cover your calls, then follow the steps... 
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