by Lucy Mills | May 28, 2020 | Covid, Covid-19 Response, Resource
Despite all the challenges we all have faced in recent months, there have certainly been some lessons learned. Recently, we were challenged to outline and articulate practices we have adopted during COVID-19 that we plan to continue once it is over. Things...
by Lucy Mills | May 7, 2020 | Resource
Virtual receptionists. They may be familiar, but unless you’re currently using one you probably aren’t sure what this actually means. For starters, what makes them virtual? They are real people not automated answering systems or robots. Instead of being located...
by Lucy Mills | Apr 1, 2020 | Resource
As business owners, we want to make sure that employees feel safe, cared for and connected. Employees that are thriving are more engaged, which is the foundation of an unshakable organizational culture. And while those of us who are able to work from home right now...
by Lucy Mills | Mar 11, 2020 | Resource
As the Coronavirus (COVID-19) continues to spread, it’s important to understand how it will affect your business operations. Although the worries surrounding the pandemic are understandable, it’s important to remain calm. The more proactive you are, the more control...
by Lucy Mills | Jan 31, 2020 | Resource
It’s impossible to plan for every unexpected event, good or bad. Regardless, it’s important to have a solution in place so that you can meet your customer’s needs in real-time. You could launch a seasonal campaign, and the response ends up exceeding what you...
by Lucy Mills | Jan 13, 2020 | Resource
Entering a new year often causes us to pause for reflection. A new decade is even more of a reason to determine where you’d like to be in the next few years. This means asking yourself, what matters most to you? Reviewing past accomplishments is a helpful jumping-off...
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