The Benefits of Outsourcing Your Customer Service Strategically Outsourcing may be part of your 2023 business plan. With the rising cost of running a business, outsourcing your customer service can help you grow while strategically conserving resources. Companies of...
How To Prepare Your Business For The Holiday Season The holiday season marks the busiest time of year for many businesses. With the right preparation, it can also be the most profitable time of year. As the holidays begin to ramp up, part of this process is setting...
The AnswerPlus August Family Fun Guide 2022 There is no shortage of fun-filled activities for the whole family near our offices in Hamilton, Toronto, Montreal and Edmonton. We created a list of 18 local fun events, festivals, and activities in August with the help of...
The Importance of Telephone Etiquette for Your Business Telephone etiquette is the backbone of a successful customer experience. When customers call your company, they expect your undivided attention. They don’t want to be kept waiting and they need prompt answers....
How to Hire Top Customer Service Talent In a Tight Labour Market Canada’s unemployment rate has fallen to an all-time low of 5.2%. This shortage has created a highly competitive job market that makes it harder to hire the skilled customer service representatives...
Employee burnout has become a reality for many business owners in 2021. The COVID-19 pandemic has changed the way we work, communicate, and relax. If you’re working from home, your computer is often at arm’s length which may make it feel like you have to be available...
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