by Lucy Mills | Jul 29, 2022 | Blog, Resource
The AnswerPlus August Family Fun Guide 2022 There is no shortage of fun-filled activities for the whole family near our offices in Hamilton, Toronto, Montreal and Edmonton. We created a list of 18 local fun events, festivals, and activities in August with the help of...
by Lucy Mills | Jun 24, 2022 | Blog, Resource, Virtual Reception
Canada’s unemployment rate has fallen to an all-time low of 5.2%. This shortage has created a highly competitive job market that makes it harder to hire the skilled customer service representatives employers need. I sat down with AnswerPlus’ in-house recruiter, Brandy...
by Lucy Mills | Apr 16, 2021 | Answering Service, Benefits, Blog, Business Tip, Corporate Culture, Employees, Resource
Employee burnout has become a reality for many business owners in 2021. The COVID-19 pandemic has changed the way we work, communicate, and relax. If you’re working from home, your computer is often at arm’s length which may make it feel like you have to be available...
by Lucy Mills | Jul 16, 2021 | Business Tip, Customer service, HVAC, Resource, Small Business Tips, Virtual Reception
Air conditioning in the summer is pure bliss. We’ve all experienced that audible sigh of relief we exhale when we step into a well-chilled room after spending a muggy July day outdoors. In fact, as I write this all my windows are open and my thermostat is reading 30...
by Lucy Mills | Oct 23, 2020 | Blog, Business Tip, Corporate Culture, Employees, Resource
Health-related workplace absenteeism increases sharply each year during the inevitable flu season, which normally starts in November. This year, in the midst of a global pandemic, our concerns around maintaining a healthy workplace are amplified. Many businesses are...
by Lucy Mills | Jan 21, 2021 | Blog, Business Tip, Resource
Communication is at the heart of all our meaningful connections. When it comes to business, often some of the most meaningful connections you can make (aside from with your team!) are with your customers. How you communicate dictates how receptive your customers are...
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