by Lucy Mills | Aug 5, 2020 | Customer service, Resource
Providing quality customer service is about human connection. When you WOW callers you boost your customer service by showing you care through quick, easy, personalized customer experiences. Since these experiences can be rare, providing WOW-level customer service...
by Lucy Mills | Jun 26, 2020 | Resource
As Ontario enters phase two of reopening, answering services can help you return to work safely and with confidence. Many business owners are wondering what getting back to business will look like, so we’ve highlighted six ways an answering service can optimize this...
by Lucy Mills | May 28, 2020 | Covid, Covid-19 Response, Resource
Despite all the challenges we all have faced in recent months, there have certainly been some lessons learned. Recently, we were challenged to outline and articulate practices we have adopted during COVID-19 that we plan to continue once it is over. Things...
by Lucy Mills | May 7, 2020 | Resource
Virtual receptionists. They may be familiar, but unless you’re currently using one you probably aren’t sure what this actually means. For starters, what makes them virtual? They are real people not automated answering systems or robots. Instead of being located...
by Lucy Mills | Apr 1, 2020 | Resource
As business owners, we want to make sure that employees feel safe, cared for and connected. Employees that are thriving are more engaged, which is the foundation of an unshakable organizational culture. And while those of us who are able to work from home right now...
by Lucy Mills | Mar 11, 2020 | Resource
As the Coronavirus (COVID-19) continues to spread, it’s important to understand how it will affect your business operations. Although the worries surrounding the pandemic are understandable, it’s important to remain calm. The more proactive you are, the more control...
Recent Comments