by Kelsey Johnson | Jul 17, 2015 | Answering Service, Customer Service Receptionist, Telephone Tip
Do your Actions send the right message to your Customers? by Barbara Bradbury, V.P. Special Counsel, AnswerPlus My husband and I stopped for dinner at a popular seaside dining room in the French fishing village of Cheticamp. We were ushered to the “last table... by Kelsey Johnson | Jan 23, 2015 | Customer Services, Telephone Tip
After 50 + years our Answering Service has seen it all… Giving your customers what they want isn’t always black and white. But sometimes it is. Businesses both large and small, turn to Answering Services to increase their poor customer service levels. If... by Kelsey Johnson | Nov 28, 2014 | Customer Services, Telephone Tip
At AnswerPlus we pride ourselves in delivering Customer Service that goes above and beyond the high standards of our industry. Quite a few of our virtual receptionists have been with us for many years and with that experience being passed on from receptionist to... by Radii Admin | Oct 27, 2014 | Customer Services, Team Members, Telephone Tip
The Canadian Call Management Association (CAM-X) recently awarded Brian, of AnswerPlus Toronto, the coveted “Best Call Overall†from amongst 740 blind test calls placed over a 6 month period. Only a handful of those calls scored 100% for call taking techniques,... by Kelsey Johnson | Jul 2, 2014 | Customer Services, Telephone Tip
Lets talk about one of my favourite subjects, holidays! Whether it’s a two week vacation to paradise or a long weekend away from the office, holidays are an excellent way to declutter our minds. We come back refreshed, revitalized and most importantly relaxed!... by Dana Lloyd | Jun 10, 2013 | Customer Services, Telephone Tip
Time for a confession, dearest readers: nobody’s perfect, not even your friendly neighborhood blogger. We all have flaws, we all make mistakes. In my many, many, MANY years (well maybe not THAT many) of work in the customer service industry, time management is... 
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