The Importance of Telephone Etiquette for Your Business Telephone etiquette is the backbone of a successful customer experience. When customers call your company, they expect your undivided attention. They don’t want to be kept waiting and they need prompt answers....
Providing quality customer service is about human connection. When you WOW callers you boost your customer service by showing you care through quick, easy, personalized customer experiences. Since these experiences can be rare, providing WOW-level customer service...
Do your Actions send the right message to your Customers? by Barbara Bradbury, V.P. Special Counsel, AnswerPlus My husband and I stopped for dinner at a popular seaside dining room in the French fishing village of Cheticamp. We were ushered to the “last table...
After 50 + years our Answering Service has seen it all… Giving your customers what they want isn’t always black and white. But sometimes it is. Businesses both large and small, turn to Answering Services to increase their poor customer service levels. If...
At AnswerPlus we pride ourselves in delivering Customer Service that goes above and beyond the high standards of our industry. Quite a few of our virtual receptionists have been with us for many years and with that experience being passed on from receptionist to...
The Canadian Call Management Association (CAM-X) recently awarded Brian, of AnswerPlus Toronto, the coveted “Best Call Overall†from amongst 740 blind test calls placed over a 6 month period. Only a handful of those calls scored 100% for call taking techniques,...
Recent Comments