by Lucy Mills | Jun 24, 2022 | Blog, Resource, Virtual Reception
Canada’s unemployment rate has fallen to an all-time low of 5.2%. This shortage has created a highly competitive job market that makes it harder to hire the skilled customer service representatives employers need. I sat down with AnswerPlus’ in-house recruiter, Brandy...
by Lucy Mills | Jul 16, 2021 | Business Tip, Customer service, HVAC, Resource, Small Business Tips, Virtual Reception
Air conditioning in the summer is pure bliss. We’ve all experienced that audible sigh of relief we exhale when we step into a well-chilled room after spending a muggy July day outdoors. In fact, as I write this all my windows are open and my thermostat is reading 30...
by Answerplus | Nov 8, 2016 | Answering Service, AnswerPlus, AnswerPlus News, Benefits, Call Center, Core Values, Corporate Culture, CSRs, Customer service, Customer Service Receptionist, Customer Services, Employees, Team Members, Virtual Reception
As the American people gear up to vote today, I have a few tips to help Canadians survive the American election. The first step to any survival situation is preparation! You can start by making sure you get AnswerPlus to cover your calls, then follow the steps...
by Answerplus | Oct 24, 2016 | Answering Service, AnswerPlus, AnswerPlus News, Benefits, Call Center, CSRs, Customer service, Customer Service Receptionist, Customer Services, Employees, Team Building, Team Members, Testimonials, Virtual Reception, Virtual Receptionists
The Buzzfeed guys Keith and Stephen took a road trip to Las Vegas, to taste test a $4 burger, a $18 burger and a $777 burger. I will leave it for you to decide the best value. Check out the Buzzfeed video here Check us out on Facebook! Visit our Twitter page too!...
by Answerplus | Feb 9, 2016 | Call Center, Team Members, Virtual Reception
Food brings families together. So it’s no surprise that our Virtual Receptionist team is always cooking something up. Welcome to Pancake Tuesday at AnswerPlus. An annual tradition when our management team cooks up delicious clouds of goodness for everyone to...
by Answerplus | Mar 11, 2014 | Dolly, Virtual Reception
*Cue the rocky theme* It’s that time of year again CAM-X calls are scheduled to begin this week! Soon our virtual receptionists will call out €œI’ve just had a CAM-X call Supervisors will make notes and smile as they listen to the call. Then sure enough a...
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