An e-receptionist or virtual receptionist is an outsourced, self contained service that can replace the role of a traditional receptionist in a small or medium office setting. There are software products in the market that provide e-reception services but the most effective solution is hiring an answering service company.
An e Reception service performs the same functions that a traditional receptionist will do. The receptionist will answer calls, respond to messages, and complement marketing and sales efforts and most importantly, do it 24 hours a day.
Just think about all the time you and your staff will save everyday when you don’t have to answer the phone or face customers and stakeholders anymore. If you are a service driven business, this is especially important.
There will be no missed calls, no unanswered queries and certainly no angry customers fuming because their calls went unanswered. When you take on a receptionist you are actually working smarter and not harder.
All the saved hours and overhead can be ploughed back into the business and it will benefit your business immensely in the long run. An e-receptionist is like an additional staff member who will perform the job delegated to him or her, for a fraction of the price of a full time receptionist.