As Hurricane Hermine slams the coast of Florida I am reminded how important planning in advance and hiring a Contact Center is!
When you think about a natural disaster the last thing on your mind is probably call centers! When you are facing the temporary shut down of your business and losses both personally and professionally, there are so many other things to think about. That is why you should think about hiring a contact center now!
In 2003 when the North East Coast of North America lost power for up to a week, AnswerPlus remained open and fully functional. What that means for our clients is that while they may have had to close the doors to their business’ for a few days, they were still in business because our Customer Service Agents were here to answer their customers calls.
In 2013 when Alberta experienced wide spread flooding our contact center was open day and night to answer calls for everything from restoration companies to property management and donation lines. Our clients didn’t have to worry about answering phone calls and could focus entirely on managing the needs of their business’. Likewise, tenant and customers calls were answered by a live compassionate agent in a timely manner.
These are just two examples of how our call center has helped our customers through some pretty tough times.
Don’t wait until tragedy has struck, think ahead! We have agents available to take your call 24 hours a day, 265 days a year. They are waiting for your call!