Inspired and engaged employees will take your business to the next level

Barbara Bradbury, vice president at AnswerPlus Inc., has a surprising answer when asked why the 48-year-old call centre has been such a success over the years.

The customer doesn’t come first.

“Our employees have to come first. We’re selling a service and you’re only going to give good service by having good and happy people,” she says. “We probably devote 70 per cent or more of our time and resources on our employees – coaching, training, monitoring. It’s all about them.”  Read More >