Outstanding Service Brings Home National Award
Grimsby, ON (October 28, 2018) — AnswerPlus Inc. Hamilton of Hamilton, ON has been honoured with the exclusive 2018 Award of Excellence for 24 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. AnswerPlus Inc. Hamilton was presented with the Award recently at the CAM-X 54th Annual Convention and Trade Show held at the Marriott Resort & Spa, in Puerto Vallarta, Mexico.
Answerplus Director of Operations, Jen Ferby says:
“We are so proud of our team of professionals in Hamilton, who are dedicated year-round to providing best-in-class customer service to our clients and their callers. The criteria to win this award is extensive and to win 24 consecutive years speaks to our CSRs focus on service quality.”
Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria includes:
– Response Time
– Courteousness of Rep
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
“Customer service excellence has always been, and always will be, one of the critical competitive advantages for any business. Congratulations to AnswerPlus Inc. Hamilton for winning the Award of Excellence and for your continuous commitment and dedication to superior quality,” says CAM-X President Dana Lloyd.
Now a twenty-four-time winner, AnswerPlus Inc. Hamilton earned the Onyx Plus Award for twenty-four years. CAM-X extends its congratulations to the staff of AnswerPlus Inc. Hamilton on their proven quality service to their customers.
CAM-X is a Canadian based trade Association for the Call Management industry which includes call centres, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.
Linda Osip, CAM-X 905.309.0224 I firstname.lastname@example.org