Offering support to clients, employees or both, help desks have become integral to businesses across just about every industry. Over the years, companies have come to realize that outsourcing their help desks can offer multiple advantages. Here are some compelling ones:
Cost benefits – The investment involved in deploying in-house help desk staff can cause a substantial f drain related to money, time and resources. Engaging the services of full staff from a help desk provider can result in significant cost savings. You will be signing up with the provider on a contractual basis. You also donâ€™t have to worry about additional costs associated with in-house staff such as benefit packages (dental insurance, retirement benefits, severance packages etc), vacations, and/or training.
Maintain flexible work hours – Businesses that have a 9-6 schedule may not be able to attend to client communication or provide customer assistance during non-peak times or after hours. Voice mail helps no doubt in such situations but it is not the ideal solution. To keep customer/client complaints and frustrations at bay, you can have live assistance from a help desk service providing 24/7 support.
Simple management – The contracting company will take care of help desk support almost entirely, reducing the strain on your resources as well as your HR department.
An efficient help desk contributes immensely to client/customer satisfaction. Timely response and quick problem solving will earn your company kudos from people who matter most and have a direct bearing on your bottom line.