by Dana Lloyd | Jul 28, 2017 | Answering Service, Benefits
In business, communication is an effort to give and receive information about what people want us to do and what we expect from them. Effective communication can only be ensured if the message conveyed is clearly understood and comprehended by the person receiving... by Jen Johnston | Jul 25, 2017 | Answering Service
Many small businesses are beginning to realize that relying on an automated voicemail system for calls they can’t answer isn’t the best idea. On the surface, voicemail seems to be cheaper than using an answering service, but approximately 70 percent of the time,... by Jen Johnston | Jul 18, 2017 | Answering Service, AnswerPlus, Customer Services
Just about anybody can relate to having had a poor customer service experience at one time or another. Whether it was due to poor communication, lack of product knowledge or simply the inability to resolve an issue, negative experiences are what customers and clients... by Jen Johnston | Jun 28, 2017 | Answering Service, Call Center
In its most basic form, an answering service works by taking and screening calls. It provides information to callers, takes messages from them and passes these messages on to the business owner. By allowing a business to connect with its customers any time, whether... by Kelsey Johnson | Nov 10, 2014 | Core Values, Team Members
If you couldn’t already tell, at AnswerPlus we take our culture pretty seriously. The nature of an Answering Service means that we operate 24/7/365 so on holidays (such as Easter and Halloween) we make sure that we bring the holidays into our call centres.... 
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