Our Customers Come Third

We, at AnswerPlus, strongly believe that in order for our customers to receive the highest level of call center services we must prioritize them third on our list of priorities.We must prioritize our customers after our own Customer Service Receptionists (CSRs) and...

How to Make a Great First Impression by Phone

We all know the importance of making a great first impression. Whether it’s forging new professional relationships or interpersonal ones, the first few moments are crucial to projecting an image of ourselves that could last several years, if not a lifetime and...