Setting The Bar High

At AnswerPlus, our reputation as a leader in our industry is achieved by demonstrating one of our most important core values every day:  setting the bar high!  Our ability to not only meet but exceed the expectations of our callers is a direct result of the sound...

How to Make a Great First Impression by Phone

We all know the importance of making a great first impression. Whether it’s forging new professional relationships or interpersonal ones, the first few moments are crucial to projecting an image of ourselves that could last several years, if not a lifetime and...

Ensure Accurate Message Taking

We work on politeness, we strive for efficiency, and we celebrate culture. But if the messages we take are not accurate, then sadly, none of that matters. Everyone in the organization, from the Customer Service Receptionists (CSRs) to the trainers, supervisors,...