The Importance of Telephone Etiquette for Your Business Telephone etiquette is the backbone of a successful customer experience. When customers call your company, they expect your undivided attention. They don’t want to be kept waiting and they need prompt answers....
At AnswerPlus, our reputation as a leader in our industry is achieved by demonstrating one of our most important core values every day: setting the bar high! Our ability to not only meet but exceed the expectations of our callers is a direct result of the sound...
We all know the importance of making a great first impression. Whether it’s forging new professional relationships or interpersonal ones, the first few moments are crucial to projecting an image of ourselves that could last several years, if not a lifetime and...
We work on politeness, we strive for efficiency, and we celebrate culture. But if the messages we take are not accurate, then sadly, none of that matters. Everyone in the organization, from the Customer Service Receptionists (CSRs) to the trainers, supervisors,...
The telephone interview is proving to be quite effective for companies searching for good candidates. Before prospective employees are called on-site for further rounds, the human resource department can screen the best prospects from a large pool of candidates....
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