5 Reasons Your Business Needs Live Chat

A few months ago we posted a blog about how important it is to stand out from the competition with exceptional customer service. Consumers are no longer looking for just a deal, they are on the hunt for a company they feel they can trust. So how do you communicate to...

Call Center Competes in CAM-X 2014

*Cue the rocky theme* It’s that time of year again CAM-X calls are scheduled to begin this week! Soon our virtual receptionists will call out €œI’ve just had a CAM-X call Supervisors will make notes and smile as they listen to the call. Then sure enough a...