by Answerplus | Mar 25, 2014 | Core Values, Team Members
I began working in the call centre industry 3.5 years ago. I was just starting my second year at McMaster University and I desperately needed a part-time job. A friend recommended me to AnswerPlus in Hamilton. Three nerve-wracking interviews later, here I am. I had...
by Answerplus | Dec 17, 2013 | Customer Services
It’s morning, you walk in to your office and read your emails. Wow! That important potential customer called last night and they want you to call back at noon today. You’re excited, you know your business backwards and forwards and you know you are perfect...
by Answerplus | Nov 12, 2013 | Call Center
When I was growing up my teachers would tell us over and over again how important first impressions were. Of course, back then that meant brushing your teeth and making sure your shoes were on the right feet. Okay, maybe it was more than that but you get the picture,...
by Answerplus | May 8, 2013 | Customer Services
Your agents are smart, kind and skilled, but they may find themselves struggling with a particular organization or industry. Is this a problem? No. It’s an opportunity! The first step in helping an employee who is struggling (or dreading) a particular account is...
by Answerplus | Jul 23, 2012 | Answering Service, Virtual Reception
Hiring a professional answering service for your company can spell several benefits for you and your customers. Over the years, the method of answering business calls has changed drastically, giving answering services a new lease of life. An answering service is the...
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