by Answerplus | Dec 24, 2013 | AnswerPlus Gives Back, Customer Services
We love this holiday season, yet often we are overwhelmed by the pressure to give material items in order to buy into the spirit of Christmas. Most of us thoroughly enjoy giving presents; it is thrilling to watch someone’s face light up with an unexpected...
by Answerplus | Dec 11, 2013 | AnswerPlus News, Team Members
Well I’m back! A while back (in some respects it feels like a decade ago and in others 10 minutes) I left AnswerPlus to help a friend out with his business. A year and a half later I accomplished what I set out to do and needed a new challenge. I happened to be...
by Answerplus | Nov 12, 2013 | Call Center
When I was growing up my teachers would tell us over and over again how important first impressions were. Of course, back then that meant brushing your teeth and making sure your shoes were on the right feet. Okay, maybe it was more than that but you get the picture,...
by Answerplus | Sep 30, 2013 | AnswerPlus Gives Back, AnswerPlus News
We are so proud!! Last week the Canadian Association for Call Centres (CAM-X) handed out achievement awards during the annual convention. AnswerPlus Hamilton, AnswerPlus Toronto, and AnswerPlus Montreal won in every category we entered! Our Hamilton office has won...
by Answerplus | Apr 4, 2013 | Telephone Tip
We work on politeness, we strive for efficiency, and we celebrate culture. But if the messages we take are not accurate, then sadly, none of that matters. Everyone in the organization, from the Customer Service Receptionists (CSRs) to the trainers, supervisors,...
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