by Answerplus | Feb 16, 2018 | Team Building, Team Members
In our society, we spend a huge amount of time at work and that means we also spend a huge amount of time with the people we work with! At AnswerPlus, our first responsibility is to our employees and we are committed to fostering and maintaining a strong, supportive...
by Answerplus | Nov 12, 2013 | Call Center
When I was growing up my teachers would tell us over and over again how important first impressions were. Of course, back then that meant brushing your teeth and making sure your shoes were on the right feet. Okay, maybe it was more than that but you get the picture,...
by Answerplus | May 8, 2013 | Customer Services
Your agents are smart, kind and skilled, but they may find themselves struggling with a particular organization or industry. Is this a problem? No. It’s an opportunity! The first step in helping an employee who is struggling (or dreading) a particular account is...
by Answerplus | Apr 4, 2013 | Telephone Tip
We work on politeness, we strive for efficiency, and we celebrate culture. But if the messages we take are not accurate, then sadly, none of that matters. Everyone in the organization, from the Customer Service Receptionists (CSRs) to the trainers, supervisors,...
by Answerplus | Oct 22, 2012 | Virtual Receptionists
Many small businesses may not be able to hire the services of a full time receptionist for a number of reasons. But with an efficient virtual receptionist, your clients will never be able to guess that you are a small business. You don’t need to hire a full time...
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