Every new year we make self improvement resolutions.

With this you can stop self-sabatoging and make it happen

On January 1st

We greet the New Year with resolutions to be better than we were the year (or even the day) before, as if we could magically change habits developed over years, just by turning the page of a calendar. Is it any wonder that within a few days many of those resolutions are but a distant memory?

It takes 21 to 28 days to form a new habit… to internalize a behaviour until we can just do it without needing to think about it … clearly Change Takes Time! 

So this year, let’s shift our attention to why we want to change… What’s in it for our customers, our employees, or even ourselves. By focusing on the purpose instead of the process we gain the flexibility to remain motivated when day-to-day distractions try to side-track us from our goals.

Good luck and Happy New Year!

Telephone Tip – Resolve to Listen

It’s easy to get distracted when we’re on the telephone, after all, it’s not like our caller can tell… or can they? A momentary lapse in concentration can mean the difference between ordering a coat and a goat.

Ps. The number one reason customers leave is a perception of indifference on the part of customer service personnel.

Need more quick Customer Service Tips? We got that